tag:blogger.com,1999:blog-4513457370584337490.post1432863499267054327..comments2024-03-07T22:08:55.173+08:00Comments on Ernie Chen's Blog: Chillies – The place with lukewarm serviceErnie Chenhttp://www.blogger.com/profile/02780733389079584855noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-4513457370584337490.post-77630176421070801612009-04-13T11:48:00.000+08:002009-04-13T11:48:00.000+08:00Well been there and would agree that the service i...Well been there and would agree that the service is in the dumbs.<BR/>More importantly....we should do somthing about it. Why? hmmmmm well its now 2009 and the service levels in Malaysia is still at the basement in many companies. Training and re-training is the word here. I think they need the Atcen touch....Darren S.noreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-63333148917240951072009-03-31T01:41:00.000+08:002009-03-31T01:41:00.000+08:00no matter how good your product is.The most import...no matter how good your product is.<BR/><BR/>The most important of all is the service.bqhttp://www.trainingtouch.comnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-75558130732572992902009-03-30T22:24:00.000+08:002009-03-30T22:24:00.000+08:00A restaurant could only still in customer's mind/h...A restaurant could only still in customer's mind/heart if they consistently provide a good service.Kengnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-90659563315964658602009-03-30T20:55:00.000+08:002009-03-30T20:55:00.000+08:00no matter how exclusive the restaurant renovate..n...no matter how exclusive the restaurant renovate..no matter how good the foods are..once the service is bad, the whole entire emotional attached with the restaurant is block..danielnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-8947710965238816322009-03-30T20:50:00.000+08:002009-03-30T20:50:00.000+08:00Have fun with ATCENians, but not fun with the Serv...Have fun with ATCENians, but not fun with the Service.Sandmannoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-56369763039119144462009-03-30T20:06:00.000+08:002009-03-30T20:06:00.000+08:00Nowadays, people don't care if they need to pay mo...Nowadays, people don't care if they need to pay more for the good service rather than bad service. In service industry, the consistency of the service is vital to ensure customers loyalty.Syanoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-58588258171786649802009-03-14T10:20:00.000+08:002009-03-14T10:20:00.000+08:00People like this deserve to lose their jobs and ge...People like this deserve to lose their jobs and get a tight slap on the face!<BR/><BR/>I'm not sorry for being too harsh but this is happening because there is no ownership in the things that people do. <BR/><BR/>Chillies does not belong to them, so why should they care?<BR/><BR/>This is something the managers have to look into: creating a sense of ownership in ther staff.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-76084439357639343422009-03-13T19:28:00.000+08:002009-03-13T19:28:00.000+08:00They should all be trained to serve well and be mo...They should all be trained to serve well and be more polite. The service was very cold and uncomfortable.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-65862168488673330842009-03-12T14:23:00.000+08:002009-03-12T14:23:00.000+08:00i guess they have lost their culture. used to be a...i guess they have lost their culture. used to be a very american friendly restaurant but now service like malaysian mamak stall - they are the boss...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-88630370324586643702009-03-09T14:09:00.000+08:002009-03-09T14:09:00.000+08:00This comment has been removed by the author.Ms Yatihttps://www.blogger.com/profile/00852411689714585768noreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-5622273325151615622009-03-09T14:08:00.000+08:002009-03-09T14:08:00.000+08:00Not a good 1st impression for the hostess to repre...Not a good 1st impression for the hostess to represent Chilis. BAD move Yenni...Ms Yatihttps://www.blogger.com/profile/00852411689714585768noreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-18865278339917014472009-03-09T10:44:00.000+08:002009-03-09T10:44:00.000+08:00What la, we payed so much for the service tax, but...What la, we payed so much for the service tax, but the service very lousy, they should consider abolishing the service tax once and for allAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-19148412160130841362009-03-09T10:05:00.000+08:002009-03-09T10:05:00.000+08:00in this era of competitiveness, customer service i...in this era of competitiveness, customer service is as important as the food you serve. it comes hand in hand.. customer experience will creating buzz whether its a good one or bad one..Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-19187795596303381592009-03-08T15:00:00.000+08:002009-03-08T15:00:00.000+08:00To create an exceptional customer experience, grea...To create an exceptional customer experience, great food is not enough, great customer service is playing an important role in creating the customer experience.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-85176849569036747712009-03-06T10:00:00.000+08:002009-03-06T10:00:00.000+08:00I think i had better experiences over at Friday's....I think i had better experiences over at Friday's.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4513457370584337490.post-21925010197748728272009-03-05T10:49:00.000+08:002009-03-05T10:49:00.000+08:00good food. bad service.good food. bad service.Anonymousnoreply@blogger.com